Met all of my expectations. Very satisfied!
Mary-Ann Carissimo (Mary-Ann Carissimo DDS) -
Your guys that helped us from beginning to end were fantastic! We purchased a new furnace from Sure Temp co. & we are very pleased!
Carol Eastman -
Very happy with the A/C.
Peggy Petersen -
Exceptional installation people. Very friendly and knowledgable. Excellent workers and very neat!
Mr. and Mrs. Eldridge -
We purchased the Mitsubishi mini-ductless system for our newly constructed four season room. I am very pleased with the how professional and courteous Suretemp was during the entire purchase and Installation process. Their price was competitive and lowest as I received other bids from local heating companies for the same Mitsubishi unit. The salesman (Ed Miller Jr.) was very informative and patient as it was a 9 month cycle from the time I first contacted suretemp and I committed to the installation. I would definitely recommend Suretemp as a competent, reasonable price heating contractor to other people.
Bill Vaughn -
I have done business with Sure Temp for almost 30 years. They are consistently reliable and offer high quality products at a very fair price. I won't do business with anyone else.
Mr. and Mrs. Alderman -
Mr. and Mrs. Kranz -
Scott was very courteous and clearly explained the condition and work done. It was a positive experience with Scott's service call.
Ed Spellman -
Prompt service. Easy to work with. Thanks for the gift!
Clara Burcak -
Tom Miller (out of the Binghamton, NY office was exceptional. He shoveled waist-deep snow down a very long driveway, just to provide a proposal! All of the work and the products were excellent. Rick Duggan - 300 Canyon Oaks Dr., Wimberley, TX 78676 - installed at 88 Hanson Rd., Depopsit, NY 13754
Rick Duggan -
Tom explained my options very clearly and got a quote out to me right away which included 3 optional units. John and Scott were a pleasure to work with and were very contiencious throughout the project. At the end, John reexamined the entire scope of the work they had done and made sure he was comfortable with the workmanship as well as the performance of the units and that I was 100% satisfied before the project was finalized. I would not hesitate to recommend Sure Temp based on my exceptional experience with Tom, John and Scott.
Ron Sherwood -
First thing said from the installation crew , after introductions, "Should I take my shoes off?" That never happens. The crew seemed as excited about the unit as I was and kept pointing out features and power ratings as they opened and inspected the packages. It was a long day but worth it!
Geoff Powers -
Overall the experience was good. I felt that the progression of the work being done went slowly. I conveyed this to Ed Miller Jr. I also had Paul Alteri from Finger lakes Construction call Ed as well about this issue as I had a deadline.
Michael Moore -
Excellent service! We are extremely satisfied.
Mike and Theresa Lucas -
I was pleased with the unit I purchased and the quality work done during the installation. Both Carl and Scott were willing to answer any questions I had and to do whatever I asked - a job well-done.
Peter Marzocca -
Good product and good folks ... Sales and installers.....
Jim and Andrea McLean -
Installer was knowledgable, conscientious, pleasant and a good worker. We enjoyed his company.
Mr. and Mrs. Carro -
Richard Giannini -
Installers were very professional. I was very pleased with both of them.
Mr. and Mrs. Grandeo -
We really appreciated both Tom, our salesperson, and our installers, who were professional and very competent. They did a great job and left the area very tidy. We probably do need to get a maintenance agreement!
Mr. and Mrs. Burch -
On 10/7/15 service was performed on my furnace. Ben did an excellent job!!! He informed me of your annual service program. I called on the same date for the paperwork to participate. Still have not received it. Can this be sent to me?
Steve Sparling -
The salesrep, Tom, worked with us to quote the product and installation that was right for our home. The other guys kinda quoted what they wanted to give us. The finished installation looked like a project that was installed by individuals that took pride in their work.
Steve Herrick -
your crew was on top of the situation. Here on time and I believe they worked through lunch to get the job done. Tom was helpful and replied promptly whenever I had questions.
Mr. and Mrs. Mooney -
john was an excellent problem solver.he certainly should be a very very valuable employee. a great asset to your company.
Mr. and Mrs. Regalis -
From the sales person to the guys who installed the system were wonderful. I wish I had this done sooner. I am definitely going to recommend this company . Thanks for installing this system in a safe and timely manner.
Mr. and Mrs. Cary -
I can't say enough about the quality of the service. Quick to respond - highly professional - very caring. I will - and do - recommend Sure Temp to anyone who needs heating and air conditioning services.
Mr. and Mrs. Yannuzzi -
One of the finest businesses I have ever had in my house...thank you
Mr. and Mrs. Lindsey -
Mr. and Mrs. Dubois -
Fast and very professional work completed very pleased well informed installers answered all my questions even on further products for future installations Sure Temp is a Company I Know Take Pride in Their Buisness
Mr. and Mrs. Cleney -
My husband and I are pleased with the ultimate professional representative, Tom Miller and the service performed by Sure Temp team. It's wonderful knowing we found a company we can rely on that provides customer service that exceeds our expectations and is extremely knowledgeable and responsible. I highly recommend to others! Thank you!
Dr. Milt and Shawn McKelvie -
Everyone very courteous and workmanship done very neat and professional from the secretary to the laborers nice job thank you
John Blishak -
We are very pleased with everything. Good people; nice and clean.
Mr. and Mrs. Kane -
Excellent job. We will have a maintenance agreement for ac and furnace
Jeff and Kim Joslin -
Your installer was very professional.Highly recommend him.
Mr. and Mrs. Allis -
I will rec. you to family and friends. I like that JC has a family operated business, Also, good follow up on your part. Rick Krno Endwell NY
Rick Krno -
We had had AC trouble over the July 4 weekend and called at 8 AM to request a repair person first thing on the Tuesday after (July 5). Ben and a new employee came, found a faulty valve, re-gassed the unit, and thought it was fixed. It was, for a day. When we called first thing on Thursday morning, we couldn't get a repairperson until mid-afternoon, and by the time they figured out what was wrong, it was 4 PM and too late to get a new unit on Friday. So we had to wait another weekend to get the work completed on the following Monday (July 11). That's a lot of waiting when we are good, repeat customers,when it wasn't our fault that the problem wasn't fully diagnosed the first time the repairmen came out--and when we are allergy-sufferers! We were distressed. We should be charged for the two service calls.
Mr. and Mrs. Burch -
Sure Temp - YOU ARE THE BEST OF THE BEST. Everything, from the first time I phoned asking about air conditioning for my home, was done professionally and in a very respectful manner to me, and my two children - son in Buffalo, and daughter in Allentown, Pa, who were immediately kept informed of all options available to me, via e-mail (I am new to e mail) and we were able to make a decision immediately. Your service and everything else was EXCEPTIONAL - and with the past week of 90 plus temperature, I sure appreciated the 69 in the house (plus the cats). Why did I wait 42 years??? I told my daughter if I ever move, the place will have to have air conditioning. Thank you, Vilma Byrne, 607-729-0250 . I recommend Sure Temp l00%
Vilma Byrne -
Respectful and courteous staff were efficient and cheerful to have in our home.
Jan Fiore -
From my initial inquiry call to SURE-TEMP to Tom coming to our home, to the completion of installation with Jon & Nick and follow up with Tom on selecting our maintenance contract I have to say we felt comfortable that our needs were being met. The total experience has exceeded all aspects of professionalism, trust & confidence involved in our investment to improve our quality of life. I would whole heartedly recommend SURE-TEMP's Team to friends & family.
Mr. and Mrs. Randesi -
This is the fourth heat pump installed by Sure Temp and we have been very satisfied each time.
Phil Nichols -
Highly recommended, Professional workers and top notch salesman Tom Miller. Very responseful of concerns and questions I had.
Mark Kunzman -
Excellent service and Great salesperson !!!
Pop Liu (Wok N Roll) -
Very happy with all the work they do for us.
Karen Gilbert (Nirchis on The Avenue) -
All the workers were very knowledgeable, very nice and courteous, always on time and did a great job!
Roxie Canavan -
Tom Miller was very punctual and responsive during the whole process. Bill and Daynon were very professional and pleasant to work with. Cari was very professional, friendly and helpful. An overall great experience and I will continue to give referrals to Sure Temp. Thank you.
Patrick Capwell -
I have used Sure Temp for years and never had a problem. The people and their service are great.
Duane Phillips (TDS Telecom) -
you did a very good job
Mr. and Mrs. Wilson -
I was very pleased that the salesperson was able to offer us multiple options when discussing our needs. The install crew was friendly and courteous.
Mr. and Mrs. Ruffo -
From first visit to completion was timely and communication was also quick and easy. Haven't had much opportunity to use the split system because of the weather but I suspect if there are any issues they will properly addressed. Have worked with a larger business in the past but they moved away from good customer service. Nice to see a small business that cares about the customer.
Tom Kanick -
The installers, Rob and Kevin, did an excellent job and worked with us to be sure everything was done exactly the way we wanted.
Anonymous Customer -
The installers did an excellent job and checked with me every step of the way to be sure the installation was done exactly the way I wanted it.
Mr. and Mrs. Abbe -
joe did an excellent job with the install and tom was a great salesman.
John Moran -
Scott and Nick are a super installation team. Don't have a maintenance agreement --- YET.
John and Maryann Zawistowski -
I am very happy with my ductless air conditioners. I wonder why I waited so long to do this!
Vicky Xlander -
This project went perfectly from beginning to end. Everyone involved with the project performed their jobs' professionally and with our best interests in mind. Highly recommend them for all of your HVAC needs.
Mr. and Mrs. Wagstaff -
Great Company! Great Staff! Quality Product!
Mr. and Mrs. Torres -
Tom Miller seemed to know his products and was helpful to us in deciding what we needed.
Mr. and Mrs. O'donnell -
Norm worked very diligently to correct our issues. It was a very hot day and no shade to work in. He kept at the work until we had cooling again. Norm has a great attitude and a pleasure to work with.
Thomas Mayo (TST Boces) -
The installers did a great job! Tom Miller was a valued resource throughout the project. I recommend the use of "booties" on the service techs feet. It would make the job neater and save on our floors.
Oliver Blaise -
Unfortunately I was out of town for the installation and was not able to get any instructions for how to maintain boiler if necessary. For example, does the water automatically fill itself with water as needed.
Leo O’connor -
I had a positive experience with Sure-Temp. The salesman and the technicians were all friendly and helpful.
John and Caroline Labusohr -
We have had you check our old furnace every other year for about 15 years. It was always left In great working order regardless of its age. At the last few visits an upgrade was recommended by the technician.
Nancy Bowen -
HVAC technician/installer Joe from Sure Temp was excellent! Joe walked me through the procedures of the installation of our Mitsubishi heat pump unit. Joe went above the call of duty and we are pleased with the end result which was exactly as promised. Our historic home's attic is now the most comfortable floor in the house. Thank you Sure Temp, I am already letting others know about our stellar experience.
Andre Abaya -
I do need in case the furnace doesn't work or need cleaning........information about someone available in an emergency
Jacqueline Yuzzi -
Excellent job. Very satisfied.
Mr. and Mrs. Flynn -
Everything was great. Tom was very progressional as was the installer.
John and Mary Choynowski -
Good group of people. Always willing to go the extra mile to assist us.
Richard Palmer (Mackenzie Childs) -
We have 2 previously installed split systems (not by SureTemp) and consider them a great product. Sure Temp gave us a timely response and a fair price. Skilled workmen, neat, courteous. Would recommend Sure Temp.
Mr. and Mrs. Higginson -
Good product. Confidence in the company. Good presentation by the salesman . Good price
Bernard Karpf -
Great salesperson, good information provided. Installation was timely and professional. Great experience overall. Very pleased.
Ben and Sarah Dvorsky -
All work completed professionally. Cookies in cooler - great idea.
Anonymous Customer -
My only regret is that I did not purchase sooner!! My family is so happy with the ductless AC unit- a life changer! These are so quiet, comfortable, and make our life so much easier! We don't need to turn up the TV, worry about which fan, AC unit is on or off- etc. We could not be happier! Love them!!
Mr. and Mrs. Bobik -
We are very pleased with the whole experience.
Robin Perry -
I have heat in my home without burning kerosine. I have not had a chance to read the manual left here by the installers. I will.
Duane Bronson -
Thank you for the gifts. The cookies were great. We also needed a new lunch bag and this arrived in the nick of time.
Bob and Laura Jensen -
A bit pricey , but overall I am very pleased with product and people from SureTemp
Chris Sheffield -
Superior in all respects!
Sonya Thaler -
Super professional top to bottom!
Sami Bourizk -
The job took longer than plan.
Tam Pham -
Kelly was extremely helpful. Difficult getting calls back from salesperson. Crew who installed and then who came to clean other unit were great!
Linda Zanrucha -
Scott and Brandon did a great job. Very considerate of our home which was appreciated!
Mr. and Mrs. Bartholomew -
I ran into Tom Miller at the Home Show this past March, and he called out to me. I was a substitute teacher at Chenango Forks and he was one of my students. We had a good conversation so I later asked him for an estimate. Your estimate was in the ballpark, and Tom's people skills and prompt communication sealed the deal. It was a great experience all the way around. Thanks !
Robert and Susan Wedlake -
We are very happy that we went with your company. Our sales person, Tom was extremely professional. So far, we are extremely happy with our product. I would highly recommend this company to my friends and family.
Carolee Morse -
Your staff was very helpful and friendly through out the process. Thankfully it was installed before the heat wave.
Joe Loomis -
You continue to exceed our expectations and we are so glad that you are here for us.
Emmanuel Javellana -
Thanks for the cookies and cooler bag!
Sandra Haining -
Nancy Button -
John Gillott -
Patrick Connors -
All work was carried out as expected. Technicians were a pleasure to work with - and everything is running beautifully.
Alison Dura -
Helped with a problem I had with my furnace. Very professional and knowledgeable. Reasonable prices. Will definitely use them again
Chris Tevyaw -
Excellent response time. Had my furnace up and running within an hour. Would absolutely recommend!!
Dennis Mastronardi -
I cant say how impressed I was with the work done and how they made sure they were not in our way. They did a beautiful job and when they left you didn't know they were there. The guys were friendly helpful and worked efficiently to get the job done. Would highly recommend sure temp to anyone.
Dave Everett -
Suretemp has completed 3 substantial jobs for me in the past year. Tom Miller and the teams who did the installations were extremely professional. We are very pleased with all of the results. Will recommend Suretemp highly to others.
William Mohn -
Would like to have information on your maintenance agreement to see if it is for me. Thank you
Debrah Waltz -
We have been satisfied with Sure Temp Company for 12+ years now.
James & Ann Clune -
I was able to get an appt the next day to fix my water softener. The technician was efficient and fixed the issue quickly. Would recommend. The only thing that would have been better is if I could have had a same day appt.
Nancy Pugh -
Always courteous and do the job right
Bill Crawford (Northminster Presbyterian Church) -